Ensuring business continuity is the primary and largest challenge facing IT teams today. Interruptions in the operation of IT systems prevent the proper functioning of the organisation and can result in significant financial and reputational losses.

Business-critical applications might not work optimally for a number of reasons: lack of computing power, badly-configured software, network configuration error or other internal or external factors. The key issue is to provide up-to-date information about the status of the organisation’s systems through their constant monitoring and immediate response to undesirable phenomena.

Smart Monitoring is Atende’s proprietary service which consists in 24-hour monitoring of IT infrastructure and applications, combined with a system of response to events. The primary objective of the service is to ensure business continuity. Our Smart Monitoring solution provides all those responsible for IT management with the most up-to-date information about the status of IT systems and key applications.

• more than 1,800 monitored parameters
• a team of 50 certified engineers
• service model
• flexible billing model (pay-as-you-go)
• service available 24/7/365
• immediate notification of events
• notifications available by phone, SMS or email